• 0115 8465 312
  • sales@sprint-ink.co.uk

  • Terms and Conditions

    General

    It is the responsibility of the customer to read these terms before placing an order. 

    Goods must be paid for by customer before dispatch (unless by prior arrangement by contacting sprint-ink)

    Prices are subject to change.

    Delivery times are estimates only.

    All risk of products supplied passes to the customer at time of dispatch. Delivery disputes must be addressed to the appropriate courier by the customer. Delivery and/or signature disputes need to be logged with the courier within 14 days of the goods being dispatched

    All prices are subject to fluctuations and all prices charged will be those applicable at the time of despatch.

    Compatibility tables are supplied from an external source; therefore Sprint-Ink cannot be responsible for any errors, although we will endeavour to correct such errors wherever we can. If in any doubt check with us before ordering.

    The seller reserves the right, should circumstance dictate, to supply a product of a specification that differs from that detailed in the catalogue. In such cases every effort would be made to supply a product of at least the same quality.

    To the fullest extent permitted at law, sprint-ink is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind with respect to this web site or its contents including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, sprint-ink does not represent or warrant that the information accessible via this web site is accurate, complete or current.

    In an effort to provide our customers with the most current information, price and availability information is subject to change without notice.

    Save in respect of your statutory rights under the Consumer Rights Act and the Unfair Contracts terms Act and save in respect our guarantee, we shall not be liable to you by reason of any implied warranty, condition or other term, or any duty at common law, or under these terms of our contract with you, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by our negligence) which arise out of or in connection with the supply of the goods or their use by you

    Payment

    Payment, unless otherwise specifically agreed in writing between the seller and the buyer, where the goods are supplied on credit, is due thirty days from the date of the seller's invoice, without exception. Failure on the part of the buyer to pay the seller's invoices in the time stated will result in the seller taking appropriate action to recover the debt, or suspension of the buyer's authority to purchase goods or services from the seller, or a claim from the seller being pursued to recover such interest** on the outstanding debt as may be appropriate, or any or all of the aforementioned courses of action as the seller feels appropriate.

    ** We have a statutory right to claim interest and compensation on late payment. Purchasers cannot contract out of late payment legislation - i.e. they cannot deny the supplier their right to, for example, charge statutory interest.

    What rate of interest do we use?

    Rates for calculating interest (reference rates) are fixed for six-month periods. The Bank of England base rate on 31 December is used as the reference rate for debts becoming overdue between 1 January and 30 June of the following year. The rate in force on 30 June is used from 1 July to 31 December.

    Returns

    Please complete the form found on our Returns page and return it to us at sales@sprint-ink.co.uk before returning any cartridge so we can determine the best course of action.

    The customer must inspect the goods upon delivery and report the fault within 24 hours of receipt. 

    Damaged goods must be returned within 7 days of receipt.

    Faulty printer cartridges must be reported within 30 days of receipt and returned** with a print sample if appropriate to the fault.

    Accident damaged, neglected or misused items will not be acceptable for return.

    Incorrectly supplied consumable products cannot be returned if the box and/or seal has been opened or is missing.

    Goods ordered incorrectly by the customer will incur a 20% restocking fee if returned.

    The customer shall pay any carriage costs involved in a return.

    Refunds will be made by credit note unless otherwise unless otherwise specifically agreed by Sprint-Ink

    Sprint-ink will not collect from international customers under any circumstances and will only arrange for collection from UK customers under special circumstances.

    Sprint-ink will not promise that any cartridges will last for a predetermined length of time or page length and will not accept goods returned for such reasons.

    Manufacturers may change products or specification and newer items cannot be exchanged for an older product on these occasions.

    Goods may not be returned under any circumstances (except faulty), where goods are non-stock items and have been specially ordered.

     ** Please Note: to ascertain certain faults, some ink or toner cartridges returned for testing may be disassembled and parts sent for recycling


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