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  • sales@sprint-ink.co.uk

Returns

Visit our Print Help page before returning your product, our easy-to-follow guides may help you resolve any issues you may have. 

Here at Sprint-Ink our aim is to keep you happy with your products purchased from us. But we realise, that occasionally you may need to return them.

We’ve made returning an item simple, we believe, you as a customer, shouldn’t have to waste your valuable time on the telephone or writing emails when you have a problem. Of course, you can call or email us if you wish, the number and email address is at the top of every page of our website.

To allow us to process your returns request in the quickest and most efficient way possible, please download the form below, save it to your device, open the form, complete and save again and return to us at sales@sprint-ink.co.uk, it’s only a few lines to complete and we will do the rest.

Please include a test print (if applicable) and serial numbers/codes from the faulty item(s)

Returns Request

What happens next?                                                                                                                     

Return your form to sales@sprint-ink.co.uk. We will review your completed form and decide on the best course of action to process your return in the quickest way. We will then advise by email you of your Return Number and any other information applicable to your return.  

Most issues can normally be resolved within an hour and replacement items dispatched for next day delivery.

 

Returns Terms and Conditions

  • Return items must be received by Sprint-Ink at the latest 14 days from receiving your return number (RMA)
  • The customer must inspect the goods upon delivery and report the fault within 24 hours of receipt. 
  • Damaged goods must be returned within 7 days of receipt.
  • Faulty printer cartridges must be reported within 30 days of receipt and returned** with a print sample if appropriate to the fault.
  • Accident damaged, neglected or misused items will not be acceptable for return.
  • Incorrectly supplied consumable products cannot be returned if the box and/or seal has been opened or is missing.
  • Incorrectly ordered consumable products cannot be returned if the box and/or seal has been opened or is missing.
  • Goods ordered incorrectly by the customer will incur a 20% restocking fee if returned.
  • The customer shall pay any carriage costs involved in a return.
  • Refunds will be made by credit note unless otherwise specifically agreed by Sprint-Ink
  • Sprint-ink will not collect from international customers under any circumstances and will only arrange for collection from UK customers under special circumstances.
  • Sprint-ink will not promise that any cartridges will last for a predetermined length of time or page length and will not accept goods returned for such reasons.
  • Manufacturers may change products or specification and newer items cannot be exchanged for an older product on these occasions.
  • Goods may not be returned under any circumstances (except faulty), where goods are non-stock items and have been specially ordered.

 ** Please Note: to ascertain certain faults, some inkjet or toner cartridges returned for testing may be disassembled and parts sent for recycling


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