Thank you for choosing Sprint-Ink for your printer cartridge supplies. Our knowledge database will help you obtain optimal printing performance from your printer cartridge. Our easy-to-follow guides will help you resolve any questions you may have, or, in the unlikely event help with any issues you may experience with your cartridge.
There are many printers that one single cartridge could be compatible with. That many, in fact, the list of printers would simply be too long to put on the packaging. If you have any questions relating to the product you have received please contact us before opening the packaging.
You have received your toner cartridge, the correct one for your printer, but no matter how much you try it just won’t fit into the appropriate slot.
When you buy a printer cartridge from a supplier the cartridge will arrive in its box usually packed in polystyrene or bubble wrap inside a sealed bag. This provides some protection for the cartridge during shipping and protects the toner cartridge from dust and other elements. The cartridge will also have a shipping seal wrapped around the main rollers within the cartridge. This needs to be removed.
Your toner cartridges may also have a plastic cover protecting other working parts which should simply click off the cartridge.
Any protective covers are normally a different colour to the rest of the cartridge, usually orange. Before trying to install make sure all these seals are removed.
After you have removed all the shipping seals and protective coverings, it is a good idea to slowly rock the cartridge end-to-end and then to-and-fro a few times. Do not shake it randomly or vigorously. The rocking motion distributes the toner powder more evenly.
This can be caused by the contacts on the ink cartridge not connecting with your printer. Try wiping the copper contact plate on the cartridge over with a slightly damp piece of kitchen towel. When re-installed run your printers cleaning program 3 to 4 times for best results as this will clean the heads and push the ink through.
Resetting you inkjet or laser printer might also help resolve certain compatibility errors or issues when printing, scanning, or faxing, following these steps to reset your printer:
Press the Power button to turn on your printer.
With the printer turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall socket.
Uninstall your cartridge.
Wait at least 5 minutes.
Plug the power cord back into the wall socket.
Reconnect the power cord to the rear of the printer.
If the printer does not turn on by itself, press the power button to turn it on.
Install your cartridges.
When you first install compatible ink cartridges, or toner cartridges, it’s quite normal to see your printer display a low ink, or empty ink cartridge message.
If you printer displays a message using the phrases ‘Used’, ‘Counterfeit’ or ‘Non-OEM’ ink cartridges; just choose ‘Yes’, ‘Continue’ and/or ‘OK’ to bypass the alerts. This will enable normal print operations.
During printing you may see two levels of ink low warning messages, again just click ‘OK’ and continue printing. The best way to know when to change your cartridges is by keeping an eye on the quality of your prints. As soon as the quality of the print starts to deteriorate it’s time to install new cartridges.
Top Tip: Keep a spare of the compatible cartridge(s) you are using. Should you have any issues, you can still continue to print whilst waiting for a replacement (Your supplier should offer you replacements for faulty compatible inks and toner cartridges, no questions asked)
How long can you keep printer ink and toner cartridges for before they dry out? Do I have to wait until my printer runs out before buying new ink cartridges? Two questions we are often asked. Find the answers in this article
OEM is an abbreviation for Original Equipment Manufacturer. These manufacturers produce the replacement printer ink, toner cartridges or franking machine ink cartridges for copiers or printers and normally will put the manufacturer's name on the product, such as Hewlett-Packard, Canon, IBM, Sharp, Lexmark, Brother, or Epson.
Generic cartridges are specially manufactured to meet or exceed OEM specifications and high standards of quality and reliability and offer high-quality printing results. Manufactured 100% brand new, containing only new components, they are an economical alternative to expensive name-brand ink cartridges and supplies, and allow for significant savings over brand-name cartridges and supplies.
Remanufactured printer ink cartridges, laser toner cartridges and franking machine ink cartridges have been recycled to meet or exceed OEM specifications. The recycling and reprocessing process involves disassembling, inspecting, cleaning, replacing worn parts, reassembling, and filling with toner or ink. When the remanufacturing process is complete, the ink cartridge is print tested, sealed, and packaged for resale.
Major printer manufacturers sell printers at or below cost. They make their profits from selling the cartridges. Most, if not all, printer manufacturers will do everything they can to prevent you from using compatible or recycled cartridges; But the European remanufacturing industry passed Article 4 in the WEEE Directive stating it was detrimental to the environment to prevent businesses such as ours from recycling cartridges. Simply put it is strictly ILLEGAL for manufacturers to prevent you from using compatible cartridges; they CANNOT VOID YOUR PRINTER WARRANTY.
Yes, you will get at least the same number of prints from compatible cartridges as you will get from an original cartridge. In some cases, it is reported to us, that many more pages of print per cartridge are obtained from compatible cartridges.
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