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Print Help

Help with printer ink and toner cartridges

Thank you for choosing Sprint-Ink for your printer cartridge supplies. Our knowledge database will help you obtain optimal printing performance from your printer cartridge. Our easy-to-follow guides will help you resolve any questions you may have, or, in the unlikely event help with any issues you may experience with your cartridge.


The ink or toner cartridge I have received does not have my printer listed on the box

There are many printers that one single cartridge could be compatible with. That many, in fact, the list of printers would simply be too long to put on the packaging. If you have any questions relating to the product you have received please contact us before opening the packaging.

I have received the correct toner cartridge but it doesn’t fit my printer?

You have received your toner cartridge, the correct one for your printer, but no matter how much you try it just won’t fit into the appropriate slot.

When you buy a printer cartridge from a supplier the cartridge will arrive in its box usually packed in polystyrene or bubble wrap inside a sealed bag. This provides some protection for the cartridge during shipping and protects the toner cartridge from dust and other elements. The cartridge will also have a shipping seal wrapped around the main rollers within the cartridge. This needs to be removed.

Your toner cartridges may also have a plastic cover protecting other working parts which should simply click off the cartridge.

Any protective covers are normally a different colour to the rest of the cartridge, usually orange. Before trying to install make sure all these seals are removed.

After you have removed all the shipping seals and protective coverings, it is a good idea to slowly rock the cartridge end-to-end and then to-and-fro a few times. Do not shake it randomly or vigorously. The rocking motion distributes the toner powder more evenly. 

My printer won't recognise the ink or toner cartridge

This can be caused by the contacts on the ink cartridge not connecting with your printer. Try wiping the copper contact plate on the cartridge over with a slightly damp piece of kitchen towel. When re-installed run your printers cleaning program 3 to 4 times for best results as this will clean the heads and push the ink through.

Resetting you inkjet or laser printer might also help resolve certain compatibility errors or issues when printing, scanning, or faxing, following these steps to reset your printer:

Press the Power button to turn on your printer.

With the printer turned on, disconnect the power cord from the rear of the product.

Unplug the power cord from the wall socket.

Uninstall your cartridge.

Wait at least 5 minutes.

Plug the power cord back into the wall socket.

Reconnect the power cord to the rear of the printer.

If the printer does not turn on by itself, press the power button to turn it on.

Install your cartridges.

Troubleshooting: Compatible Cartridge Ink Levels Showing Low When First installed

When you first install compatible ink cartridges, or toner cartridges, it’s quite normal to see your printer display a low ink, or empty ink cartridge message.

If you printer displays a message using the phrases ‘Used’, ‘Counterfeit’ or ‘Non-OEM’ ink cartridges; just choose ‘Yes’, ‘Continue’ and/or ‘OK’ to bypass the alerts. This will enable normal print operations.

During printing you may see two levels of ink low warning messages,  again just click ‘OK’ and continue printing. The best way to know when to change your cartridges is by keeping an eye on the quality of your prints. As soon as the quality of the print starts to deteriorate it’s time to install new cartridges.

Top Tip: Keep a spare of the compatible cartridge(s) you are using. Should you have any issues, you can still continue to print whilst waiting for a replacement (Your supplier should offer you replacements for faulty compatible inks and toner cartridges, no questions asked)

How long will my printer ink or toner cartridges last?

How long can you keep printer ink and toner cartridges for before they dry out? Do I have to wait until my printer runs out before buying new ink cartridges? Two questions we are often asked. Find the answers in this article

OEM, Compatible and Remanufactured - What is the difference?

OEM Cartridges

OEM is an abbreviation for Original Equipment Manufacturer. These manufacturers produce the replacement printer ink, toner cartridges or franking machine ink cartridges for copiers or printers and normally will put the manufacturer's name on the product, such as Hewlett-Packard, Canon, IBM, Sharp, Lexmark, Brother, or Epson.

Compatible Cartridges

Generic cartridges are specially manufactured to meet or exceed OEM specifications and high standards of quality and reliability and offer high-quality printing results. Manufactured 100% brand new, containing only new components, they are an economical alternative to expensive name-brand ink cartridges and supplies, and allow for significant savings over brand-name cartridges and supplies.

Remanufactured Cartridges

Remanufactured printer ink cartridges, laser toner cartridges and franking machine ink cartridges have been recycled to meet or exceed OEM specifications. The recycling and reprocessing process involves disassembling, inspecting, cleaning, replacing worn parts, reassembling, and filling with toner or ink. When the remanufacturing process is complete, the ink cartridge is print tested, sealed, and packaged for resale.

Will using compatible ink and toner cartridges void my warranty?

Major printer manufacturers sell printers at or below cost. They make their profits from selling the cartridges. Most, if not all, printer manufacturers will do everything they can to prevent you from using compatible or recycled cartridges; But the European remanufacturing industry passed Article 4 in the WEEE Directive stating it was detrimental to the environment to prevent businesses such as ours from recycling cartridges. Simply put it is strictly ILLEGAL for manufacturers to prevent you from using compatible cartridges; they CANNOT VOID YOUR PRINTER WARRANTY.

Do compatible ink and toner cartridges print the same number of pages as original cartridges?

Yes, you will get at least the same number of prints from compatible cartridges as you will get from an original cartridge. In some cases, it is reported to us, that many more pages of print per cartridge are obtained from compatible cartridges.

How to clear horizontal lines when printing

Horizontal lines appearing on your printout is one of the most common printer issues. Find out how to resolve this issue

How to fix a 10.00.00 Error

10.00.00, 10.00.01, 10.00.02, 10.00.03 are Supplies Memory Errors for black, cyan, magenta and yellow toner cartridges. Find out how to fix them here

How to calculate your printing costs

Cost-per-print is an important factor to consider for an existing printer or purchasing a new one here’s how to determine your cost-per-page. Find out more

How to prevent inkjet printer ink cartridges from drying up

The ink in an inkjet cartridge is in liquid form and when the printer is not used for long periods of time the residue ink, left in the minute holes on the nozzles of the cartridge after the last print run, dries up and blocks the cartridge. Find out how to prevent inkjet printer ink cartridges from drying up

Paper weights and paper thickness: What is the difference?

What does GSM mean? Which GSM or paperweight is right for my print? Find Out More 

Can font size make a difference my ink and toner cartridge costs?

By changing the font size in your printed material, you can reduce ink cartridge usage significantly. Research** has shown that changing to a different default typeface on prints is enough to save a significant amount of money even in light use cases. Find out more

What Does 5% Average Page Coverage Mean?

In reality, due to the huge amount of different things we print, it is very hard to predict how many pages one ink cartridge or toner cartridge will print using the 5% page coverage quoted on the printer box. The best way to use the 5% figures quoted on cartridge boxes is to just use it as a very rough guide. Find out more

How can I save printer ink?

The cost of Printer Ink Cartridges and Toner Cartridges can be expensive, especially if you print a lot of documents and images. Here are ways you can save ink by taking a few steps before you print your documents. Find out more

How can I speed up my printer?

Each year printer speeds improve, but we always want photographs and documents just that little bit quicker. Whether you have a bargain inkjet with budget printer ink cartridges or a high level all singing and dancing laser printer with OEM toner cartridges there are a few tricks you can use to speed things up. Find out more

How do I clean my laser printer?

Every now and then your laser printer will need a clean. It’s not the most popular of office chores but good housekeeping of your printer will benefit in the long run. To make this job a lot easier here’s a few tips on cleaning your printer. Find out more

How do I clean my inkjet printer?

Your inkjet printer may look like an innocuous little box in the corner of your office. It is in fact one of the hardest working machines you have. With a print head whizzing back and forth while spraying thousands of drops of printer ink per second and producing page after page of documents and images it will inevitably need a little maintenance. To keep your inkjet printer producing consistent print quality, ensuring a smooth paper feed, and a longer print life follow these few steps to keep it in tip-top condition. Find out more

Duplex Printing, what does it mean?

Throughout our website we have written many articles and reviews on inkjet and laser printers. A common phrase appearing in all these articles is ‘features Duplex printing’. But what is Duplex Printing and how can it help reduce your printer consumables costs? Find out more

How to remove spilled printer ink

There are many suggestions for removing spilled printer ink; we’ve found cold water and a little elbow grease to be quite effective. Find out more

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